Customer Care Bot

Market problems

Complex site navigation, a lot of time to search for information

Inefficient site search

Impersonal approach

Lack of support during non-working hours

It is difficult for users to navigate websites, products and services of companies, and they cannot quickly get answers to their simplest questions. Most of these problems are easily solved using an NLP-enabled chatbot.

Advantages of implementing a customer support bot

The main expectations of users regarding the use of chatbots are related to getting quick and accurate answers to questions that arise. Also, many users consider chatbots as a way to quickly and conveniently buy a product after consultation.

Instant answers to emerging questions 24/7
Solving problems when using a service or product
Personal recommendations of services and products
Getting additional value from the company and brand
Point of sales: instant purchase

Why is automation profitable?

56% Users prefer a messenger to a call to a hotline

до 70% Requests can be processed without involving operators

до 80% Increasing NPS after the introduction of a chatbot for communication

~30% Average savings on customer support

Your own bot or out of the box?

Custom chatbot	Boxed Chatbot
Chatbots for users, in the Telegram, Viber, Whatsapp messenger, Facebook social networks, as well as widgets for the site No license fee Custom logic and content Integration with any internal systems The ability to deploy a web interface in a widget with a custom design On-premise solution	Chatbot for users on the JAVA platform, which allows you to manage logic and content in a convenient drag-and-drop editor Monthly license fee Custom logic and content Integration with any internal systems The ability to manage the logic and content of the bot in an intuitive interface Cloud-a solution with full access for administration

Custom chatbot

Boxed Chatbot

Chatbots for users, in the Telegram, Viber, Whatsapp messenger, Facebook social networks, as well as widgets for the site

No license fee
Custom logic and content
Integration with any internal systems
The ability to deploy a web interface in a widget with a custom design
On-premise solution

Chatbot for users on the JAVA platform, which allows you to manage logic and content in a convenient drag-and-drop editor

Monthly license fee
Custom logic and content
Integration with any internal systems
The ability to manage the logic and content of the bot in an intuitive interface
Cloud-a solution with full access for administration

Linear or with speech recognition?

Linear	NLP chatbot
The behavior of the bot is determined by the specified scenarios Perform a limited number of actions Interaction by keywords or given queries Quick to implement, suitable for starting work with chatbots	Chatbots created using AI technologies Are able to conduct a full-fledged dialogue with the user They support communication in a free format They are trained on company data and understand specific vocabulary The possibility of self-study