HR Bot

About the product

The pandemic forced a rethink of the approach to hiring, adaptation, and working with staff, moving communication online.

Candidates go through a full selection cycle for the remote position.
Onboarding of new employees takes place mainly remotely.
Daily communication is carried out mainly online with the help of messengers and corporate channels.
There are higher requirements for employee support and 24/7 support service availability

Chatbots in messengers and corporate systems allow you to increase the effectiveness of communication at all stages of an employee’s life

Hiring
Adaptation
Workflow support
Exit interview

Stages of work

Automation when hiring employees

Increase the efficiency of the hiring process by automating routine tasks.

Examples of tasks that a bot can solve:

Search for cold contacts of candidates
Screening of candidates using automated mailing lists with surveys
Providing access to view available vacancies and
candidate requirements
Appointment of the date, place, and time of the interview
Operational communication with the candidate via messenger
Sending a job offer
Notifications about new vacancies in the company
Formation of the personnel reserve

Expected results:

Reducing the time for screening candidates
Reducing the time to close a vacancy
Increasing the speed of contact with the candidate

Automation in the adaptation of employees

Provide the employee with prompt access to the necessary information for effective adaptation.

Examples of tasks that a bot can solve:

Employee navigation during the entire probation period
Reminders of critical events during the trial period (well-being training, critical meetings with mentor and supervisor)
Providing information about critical events, a designated mentor
Providing information about the current job description/regulations on the structural unit
Providing information about critical values, remuneration,
insurance, loyalty programs, special offers for employees, etc.

Expected results:

An increase in the speed of passage of the adaptation period
Reducing the burden on HR specialists and line managers
Increase the loyalty of new employees

Automation with the support of employees

Provide employees with the opportunity to quickly solve work tasks after passing the adaptation period.

Examples of tasks that a bot can solve:

Submitting a training request
Ordering a guest pass
Ordering a taxi \ delivery \ courier \ stationery
Providing information about open vacancies within the company
Submitting an application to HelpDesk
Ordering references
Urgent information messages
Tracking current tasks and the status of their completion (for example, from Jira)

Expected results:

Reducing the burden on HR department specialists
Automation of employee request processing
Increasing employee loyalty to the company

Offboarding automation

Collect more employee feedback and gather a database of employees ready to return to the company.

Expected results:

Increase conversion rate in an exit interview
Reducing the burden on HR specialists to conduct interviews
Formation of the personnel reserve
Collecting quality feedback to retain employees

Possibilities

Round-the-clock availability with the possibility of automated closure of up to 90% of employee requests

A chatbot can act as a single system for providing information to employees in a convenient dialog interface.

The chatbot provides various data in real time: the number of users, types of questions, frequency of use, emotionality of communication, etc.

We are used to messengers that have become a part of our lives, which makes them an organic channel for communication

The chatbot remains in the service of the HR department for the entire life cycle of an employee, also acting as an additional channel for operational communication with employees in the format of push notifications

The chatbot can be integrated with any internal analytical or communication system (from MS Teams to BI-analytics)

Projects