Developing voice assistants
Speech technologies make it possible to digitize and automate voice communication with customers. This improves the quality of service and allows you to create unique services that increase customer loyalty to the company and brand.
5 000 000
Outgoing calls with voice bots
3 000 000
Incoming requests were processed without involving operators
~30%
Savings on processing requests in the call center
The most popular task that this technology solves
is the automation of the contact center
Incoming calls
The voice robot will eliminate the problem of lost calls and long waiting for a response
>50%
Saving time and increasing productivity
~90%
The bot copes with most frequency requests
Outgoing calls
The bot will call customers, conduct a survey or agree on a delivery date - at any time and in any language
250+
Simultaneous calls
40%
Average conversion per service order
What tasks can speech technologies effectively solve?
Incoming calls
- Answering frequently asked questions and automating the support service
- Control of the correspondence of operators' speech to the script and the use of obscene expressions
- Analysis of the emotional content of communication and control of the effectiveness of operators
- Receiving complaints and processing applications in CRM
Outgoing calls
- Informing about the order, delivery of goods or appointment
- Conducting surveys for different purposes
- Reactivation of the contact base and the abandoned basket
- Calling debtors and processing standard objections
- Help with the selection of products and direct sales with the recording of results in CRM
WHAT DOES AI ASSISTANT DEVELOPMENT CONSIST OF?
-
Building Scripts
We will help you prepare dialog scripts, write a script and analyze the effectiveness of the bot.
-
Voice synthesis or recording
Depending on your tasks, we can use pre-recorded mp3 files in scripts or synthesize speech from a ready-made script.
-
Integration with your IT infrastructure
We will integrate the bot with your CRM or other information system and allow it to change customer data, for example, when making an outgoing call.
-
The ability to have a conversation with a bot in real time
A voice bot using speech synthesis is able to flexibly adjust to the dialogue with the user in real time. The bot falls silent if a person interrupts it, and responds without long pauses.
-
Recording calls in CRM with conversation logs
Call logs help developers quickly identify and correct errors, and transcription can be used to analyze the quality of scripts.
-
Automatic distribution of calls
If there is no response to the user's request in the bot's knowledge base, it will quickly forward the call to the right operator in order to avoid negative communication and process the request as quickly as possible.
We also develop voice skills
for the most popular platforms/applications:
PROJECTS
SOLUTIONS
Developing voice assistants
Voice skills
Increase customer loyalty and involvement in brand communication using voice skills
For companies ready to use new channels of communication with consumers
+1
Новый канал коммуникации
~75%
NPS of a useful voice skill
Developing voice assistants
Voice Bots
Automation of communication with customers in voice channels
For companies with a high workload of the operator call center
~30%
savings on processing calls to the call center
>100
connected operator channels simultaneously
90%
the bot will cope with most frequency requests
Developing voice assistants
Customer Care Bot
A multiplatform bot for automating customer support.
For B2B and B2C companies and brands with a large number of support requests.
up to
70%
saving on the support service
up to
30%
NPS growth
from
20%
increasing the effectiveness of communication through deep analytics
TRUSTED BY:
Questions and answers
How much does a bot minute cost?
The cost of a minute depends on the amount of minutes used and the platform on which the voice bot is hosted. The average cost of a bot conversation, excluding the cost of telephony, varies from 0.026 to 0.064$ per minute.
How much does it cost to develop a voice bot?
The cost of development strongly depends on the functionality that the voice bot must perform and the number of integrations that need to be configured to transfer data between the company's internal systems and the bot. If you have a task that you want to solve with the help of a bot, write to us and we will prepare an assessment and deadlines for implementation.
How many calls can a bot make and receive?
The number of simultaneous dialogues that the bot can conduct with users depends on the number of dedicated lines for the bot to work. The actual limits on the number of lines depend on the functionality of the platform on which the bot is hosted. Most platforms are capable of providing more than 100 lines for processing user requests or making outgoing calls.
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Cleverbots
People are destined for creativity
leave the rest to artificial intelligence.
Our address
Goldcrest Executive Tower - Cluster C - JLT - Dubai
Contact phone
+971 55 689 1106
Email
info@cleverbots.ae
