Multifunctional HR bot to support employees on internal services

Client

AstraZeneca

Task

Create a chatbot to support employees on corporate services using a smart knowledge base search. Improve the efficiency of internal communications and optimize the work of the HR department.

Solution

We have developed a multifunctional chatbot in MS Teams, which will provide employees with quick and convenient access to the necessary documents and event announcements. In addition, they will be able to quickly issue a pass, a certificate or a business trip, get answers to questions.

 

Thanks to the integration of the bot with Fleet, medical representatives will be able to submit reports on the mileage of the car through it.

The system also has functions for setting up push notifications, transferring a user to a service employee during working hours on a specific topic, evaluating the result of a dialogue using emojis.

Results

Thanks to NLP

the bot is self-learning and improves the efficiency of communication within the company by answering questions to employees in real time.

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