Chatbot and voice bot for customer support automation
Client
Hill’s Science Plan is biologically based nutrition for dogs and cats of different breeds, ages and sizes. The company has a large portfolio of products for cats and dogs for special needs, for example, to control or maintain weight.
Context
Most companies try to reduce the cost of communication with customers, while not compromising the quality of support. With the help of chatbots, organizations can automate the processing of customer requests, increase the response rate several times, and increase customer satisfaction.
Task
Automate the processing of customer support requests in text and voice channels.
Solution
We have developed chatbots in three popular messengers (WhatsApp, Viber and Telegram), as well as a voice bot for the customer support hotline. Virtual assistants help you choose the right pet food, find out the composition of diets, production technologies and contacts of available points of sale, as well as leave a complaint or offer cooperation (an option for nurseries and breeders).
Results
The project is at the testing stage
The system of a chatbot and a voice assistant will become the main channel of brand communication with customers 24/7 and will reduce the burden on operators.
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Cleverbots
People are destined for creativity
leave the rest to artificial intelligence.
Our address
Goldcrest Executive Tower - Cluster C - JLT - Dubai
Contact phone
+971 55 689 1106
Email
info@cleverbots.ae
