Examples of use

Sales

• Activation of “dormant customers”
• Selling to those whom the sales department couldn’t convince
• Information and reminders
• Handling incoming calls and inquiries (leads)

Marketing

• NPS and quality control
• Customer support and answers to questions
• Reactivation of abandoned carts
• Conducting surveys and research
• Voice SMS

HR

• Employee screening and recruitment
• Internal company knowledge base
• Analysis of employee knowledge
• Exit interviews

Voice Bots in Sales

Activation of “Dormant Customers”

Have the robot call those who haven’t made purchases in a while and inform them about your special offer. The robot will identify those who are still undecided and hesitant, as well as customers ready to buy.

As a result of the robot’s calls:

• Sends SMS messages with information
• Arranges a call with a manager or a meeting
• Records data in a spreadsheet or CRM system

Information and Reminders

Remind customers about upcoming events, their scheduled visits to your company, or the need to renew subscriptions for products or services. This increases the percentage of reached and converted customers.

X1,5 increase in the webinar and event attendance

30% reduction in appointment cancellations

As a result of the robot’s calls:

• Sends SMS messages with information
• Arranges a new convenient time if plans change

Selling to Those Whom the Sales Department Couldn’t Convince

Hand over to the robot the list of customers the sales department couldn’t reach and those who declined. Formulate special offers and achieve quick conversion to sales. The robot will identify those for whom the offer is relevant, answer common questions, and move them to the next stage of the sales funnel.

As a result of the robot’s calls:

• Sends SMS messages with information
• Arranges a call with a manager or a meeting
• Records data in a spreadsheet or CRM system

Handling Incoming Calls and Inquiries

Respond instantly to incoming calls. The robot qualifies the contact and forwards only relevant inquiries to the sales department.

1 second response to customer inquiries

1 second for recording results in the database or CRM system

100% of customers receive a response from your company

As a result of the robot’s calls:

• Transfers customer information to the CRM system

Voice Bots in Marketing

NPS and Quality Control

Survey customers according to an ideal script, instantly transmitting results to the responsible employee with recording in the CRM system.

Free up company resources for prompt communication with customers facing difficulties.

5 000 customers per hour

2 cheaper than a contact center specialist per minute of conversation

1,5x faster than a contact center specialist

As a result of the robot’s calls:

• Records evaluations in the database or CRM system
• Records customer comments on evaluations
• Sends urgent notifications for extremely low scores

Customer Support

Automate technical support or consultation for customers contacting the contact center.

1 second to respond to a customer

Transfer to a specialist if the robot cannot solve the issue or understand the customer. Ability to train the robot on new topics and questions raised by customers and to transfer to text communication channels.

Abandoned Cart Reactivation

Automate reminding users about abandoned carts after a certain time interval to complete purchases on the website. Bring customers back to the site using voice bots and text messages in messengers. Multiple communication channels can be utilized.

Results:

• Reduction in the number of abandoned carts
• Increase in user LTV
• Communication data with customers added to the CRM system

Conducting Surveys and Research

Conduct research among a respondent or customer database without involving operators. Results can be used for preparing analytical reports. The bot can call a large respondent base within one day and collect all necessary data for further analysis.

100x faster than a call center specialist

2x cheaper than a call center specialist per minute of conversation

As a result of the robot’s calls:

• Records respondent answers in the database or CRM system
• Can capture the emotional tone of respondent communication
• Reaches a larger number of respondents

Voice SMS

Use voice messages to inform customers and achieve higher conversion rates for target actions. Voice SMS is typically a 15-second message that accommodates 70 characters from standard text messages.

2-5% conversion from customers responding to calls

2x cheaper than text SMS

As a result of the robot’s calls:

• Announces promotions or special offers
• Invites or reminds about events
• Offers congratulations for holidays

Voice Bots in HR

Internal Company Knowledge Base

Employees can ask the robot a question and instantly receive an answer or a link to a section in the knowledge base containing the required information. The robot serves as a navigation tool for the company’s knowledge base.

1 second for responding to employees

As a result of the robot’s calls:

• Answers questions
• Provides documents
• Performs calculations and queries in the database (if integration is available)

Employee Recruitment

Update resumes by having the robot call candidates. Transfer to employees those candidates who are relevant to your vacancy. Conduct initial candidate interviews using the robot over the phone or in chats.

As a result of the robot’s calls:

• Collects candidate information in the database
• Translates voice messages from messengers into text for convenience
• HR sends tests and assessments to candidates

Analysis of Employee Knowledge

Conduct mass employee testing within one day and use the data to improve knowledge quality. The voice bot will call the necessary employee base and conduct testing according to a designed scenario.

As a result of the robot’s calls:

• Conducts testing for all employees in the shortest time
• Collects answers in textual format for further analysis
• Uploads data to the internal personnel management system